Terms and Conditions

Acceptance of Terms

By using the CelebJackets website and services, you agree to these Terms and Conditions. Placing an order means you accept this binding legal agreement, confirming that all information provided is accurate, current, and non-fraudulent.

FAQs and Customer Support

For detailed information about our products, ordering procedures, and general inquiries, check our FAQ section. If you need further assistance, our dedicated customer service team is here to help.

Ordering Process

Our easy-to-use ordering system ensures a seamless experience. Once your order is placed, you will receive a confirmation email. If you don’t receive it within 24 hours, please contact us immediately to verify your order.

Secure Payment Options

We offer secure payment options, including MasterCard, Visa, American Express, and Square. All transactions are in US Dollars and exclusive of taxes.

Customer Satisfaction

At CelebJackets, customer satisfaction is our priority. We are committed to delivering top-quality products at competitive prices. Enjoy our recurring promotions as a token of appreciation for our valued customers.

Shipping Policy

We offer free shipping to the UK, USA, Canada, and Australia. Shipping charges apply to other regions. Customers are responsible for any customs charges upon delivery.

Safer Online Shopping

We use Secure Sockets Layer (SSL) encryption to protect your data. Your sensitive financial information is handled securely within our system.

Order Cancellation

Our cancellation policy is as follows:

  • 20% deduction from the total payment for cancellations within 3 days.
  • 30% deduction from the total payment for cancellations within 7 days.
  • No cancellations accepted after 7 days from order placement.

Return and Exchange Policy

You can return or exchange items within 30 days of delivery. Exchanges may take 10-15 days for processing and shipment. Refunds, contingent on item inspection, may take 15-20 business days to process. Shipping costs are non-refundable, and restocking fees may apply. We do not accept returns or exchanges for damaged or used products.

Contact Information

For any inquiries or concerns about our Terms and Conditions, please contact us:

  • Email: cs@celebjackets.com
  • Phone: +44 7568966739